Our Training Makes The Difference! December 2013  

In this issue:

Dragon Dictate Medical for Mac
Zephyr-TEC logo Winscribe Speech Recognition
December Specials - Save Now
Success Story
Tech Tools & Tips
Contact Us




Happy Holidays from all of us at Zephyr-TEC!

Here’s hoping you don’t get stuck with two feet of snow this year!


Upcoming Webinars:


Dragon Medical & Voice Productivity - The prescription for transcription!
Thursday, December 19th @ 12:15 PM PDT Click to Register


Want an easy way to keep up-to-date on this and other Zephyr-TEC news? Follow us on Facebook here!



Dragon Dictate Medical for the Mac
Dragon Medical comes to the Mac

Zephyr-TEC is proud to announce the release of Dragon Dictate Medical for the Mac — designed specifically for small to mid-sized practices to help accelerate adoption of electronic health record (EHR) systems. Dragon Dictate Medical for Mac is powered by the same award-winning Dragon Medical speech recognition technology used by more than 200,000 clinicians today, including the largest, most advanced healthcare providers.

Dragon Dictate Medical for Mac lets these clinicians using Macs more efficiently tackle their workload and keep the focus on patient care by enabling them to document and navigate within the EHR simply by using their voice.

Dragon Dictate Medical for Mac also allows doctors to navigate other Mac-based applications beyond the EHR, such as email messages to other caregivers, by leveraging the fastest, most accurate medical speech recognition. Dragon Dictate Medical for Mac's speech recognition engine is up to 99 percent accurate out of the box and translates voice into text up to three times faster than most people can type. The solution also offers medical vocabularies covering more than 90 specialties, and is designed specifically for use by clinicians.

It's now available for $999.99 per license - but we have an introductory special running through the end of the year where you can save $50. Call us now to take advantage - this special only lasts until close of business on December 31, 2013!


  • Correct text by voice
  • Correct individual words or phrases through a single, easy-to-understand window
  • Rich list of more likely alternative word choices
Medical Vocabularies More than 90 medical specialties and subspecialties (full list here)
Regional Accent Support Supports many regional accents of non-native English speakers (such as Indian, Latino, or Southeast Asian), and other accents (such as Australian or American - Southern)
EHR Support More complete, accurate documentation improves coding effectiveness and provides richer detail per patient, giving clinicians greater confidence to code at higher levels than with an EHR system aline
EHR Integration Works directly with MacPractice
Vocabulary Editor Ability to set alternative written forms of words or phrases (e.g. orthopedic vs. orthopaedic)
Express Editor Express Editor supports dictation into a text field for which it does not have Full Text Control, such as in Microsoft® Excel® or Web-based EHRs; Text can be transferred from the Express Editor to the desired application quickly and easily by voice 
Free-Text Dictation Supports more detailed History of Present Illness, more flexible Review of Systems, and more descriptive Assessment and Plan
Operating System Support Minimum of Mac OS® X Lion (10.7), also supports OS X® Mountain Lion (10.8)
Application Support:
Mac OS Utilities
Command sets for MAC OS applications including Finder and TextEdit; includes commands for menus and most frequent actions
Application Support:
OS X Moutain Lion Applications
Command sets for Mac OS X Mountain Lion applications including: Notes, Reminders, Nnotifications, Messages; Enhanced support for Mission Control with commands for most common functions, e.g. "swipe left" or "swipe right"
Application Support:
Web Browsers
Command set for Safari® browser: includes commands for application, file, edit, view, history, bookmark, window, help, links and navigation menus

It's a great product, and brings most of the functionality of Dragon Medical Practice Edition to the Mac. If you are used to the PC version, though, be forewarned that there's definitely less command and control with the Mac version - it's much more of a straight dictation program.

You can purchase from our list of Dragon for the Mac products here, or get more information from the pages there - but right now, SAVE $50 of the purchase price of $999.99 - but only if you call to order:




Winscribe Speech Recognition
Accurate, Lightweight, and Fast

We're happy to announce Winscribe Speech Recognition (WSR), a new back-end speech recognition for Winscribe, the best digital dictation system on the market. This is a new engine based on the Microsoft Speech Engine, but Winscribe has done much of the development of the interface, which offers a number of advantages - most definitely that the tie between the dictation system and the speech recognition is very strong. The new WSR offers a much faster recognition engine, while still having less impact on computer resources.

Lower costs, improve document turnaround times, enable continuous process improvement and enhance patient or client care with the fast, lightweight and accurate Winscribe Speech Recognition!


Quick training and low edit rates right from the start

  • Low edit rate, enabling documentation to be created quickly and accurately.
  • "Group learning" enables new words and preferred formatting options to be defined and made accessible to all members of a group or several groups. This significantly reduces edit cycles and increases accuracy.
  • A pre-training option that uses previous dictation and transcription results enables greater recognition from the start.

Innovative technology that enables you to do more with your existing IT infrastructure

  • Unlike some other major speech recognition providers, WSR is highly efficient and light on technology and IT staff resource requirements.
  • Leverage existing IT infrastructure.
  • Reduced investment cost for hardware allowing for a quicker ROI.
  • Small network and resource footprint and centralized management reducing management overhead.

Create documentation quickly thanks to fast voice-to-text conversion

  • The average person types at 39 words per minute, 19 words per minute if editing is required. The average person speaks at 200+ words per minute. Speech recognition technology recognizes the words you are dictating and 'types' them for you, resulting in significantly faster document turnaround time
  • Speed up document creation by automatically inserting jobs into fully formatted document template.
  • Quick information access and reduced need for data entry through integration with client data management systems.
  • As part of Winscribe's Dictation workflow management system, WSR enables process automation and centralized data management.

Note that the new Winscribe Speech Recognition engine is only a back-end recognition engine (the conversion from sound to text occurs between the dictator and the transcriptionist). Winscribe still offers Dragon as both a back and front end solution.

Give us a call to find out more or see a demonstration:




December Specials
FREE services with Dragon Medical and more

We have several excellent specials running - but only through the end of the year. They include a special Dragon Medical package with free installation + training + support, volume discounts on Pro and Legal, savings on the new Dragon Medical for Mac, and discounts on some of our favorite Philips input devices.

But don't wait - all these specials end with the end of the year - close of business on December 31st, 2013!

Dragon Medical Practice Edition Package - Free Installation, Training, and Technical Support

For a limited time, we've got a great package available for Dragon Medical Practice Edition 2. Through December 31, 2013, buy Dragon Medical Practice Edition 2 and get free installation assistance, free training, and free tech support.

Dragon Medical Practice Edition 2 Starter Package


Package includes:

  • FREE Remote assistance with installation
  • FREE live, web-based 1-on-1 introductory instruction in the use of Dragon Medical Practice Edition
  • FREE Dragon Support for 1 year via phone and e-mail

Dragon Medical Practice Edition 2 with PowerMic II Starter Package


Package includes:

  • FREE PowerMic II Handheld Microphone
  • FREE Remote assistance with installation
  • FREE live, web-based 1-on-1 introductory instruction in the use of Dragon Medical Practice Edition
  • FREE Dragon Support for 1 year via phone and e-mail


Dragon Dictate Medical for the Mac Introductory Special

To celebrate the release of this new software, you can save $50 off the the cost of Dragon Dictate Medical for Mac - now $949.99. But we're not allowed to advertise this sale on the website, so you'll have to call us - do it now!


Buy 10 Dragon Pro or Legal, get one FREE!

Buy 10 licenses of Dragon NaturallySpeaking Professional or Dragon NaturallySpeaking Legal, and get one free! You can order Dragon Professional from our website here, or order Dragon Legal here - once you've got 10 (or more) in the cart, the discounts will be applied at checkout.

Save on the latest Philips Peripherals

Save $200 off the list price of the Philips DPM 8000 recorder (now $399), and $50 off the cost of the Philips Speechmike (now $285).

Save $200 from the regular price of the Philips DPM 8000 Recorder!


Best Digital Recorder-With Dragon (or Without)

Save $50 from the regular price of the Philips Speechmike Premium!



It's Smart, Clean and It Feels Good

You can read all about the recorder from our review here, or read about the SpeechMike Premium here.

Questions? We have answers - give us a call:




Success Story
Arrowhead Orthopaedics Maximizes Utilization With Help From Zephyr-TEC



Redlands, California – Since opening its doors in 1989 as the San Bernardino Medical Orthopaedic Group, Arrowhead Orthopaedics has grown into a premier provider in Southern California. Today, Arrowhead Chief Executive Officer Dr. Nabil Razzouk, Ph.D., is busy helping open the group's seventh location.

Arrowhead Orthopaedics has come to rely on Dragon Medical Practice Edition to create real-time patient notes directly in the EMR. And the customization, support and training provided by Zephyr-TEC, a certified Value-Added Reseller for Dragon Medical Practice Edition, has been invaluable. "Working with Zephyr-TEC has meant that we have the technical support we need to make Dragon Medical Practice Edition the best solution for our organization," says Clinic Director Lorie Byers.


According to Byers and Razzouk, having five satellite offices throughout Southern California initially presented a challenge for the group's electronic medical records solution and remote desktop protocol (RDP) environment. Says Byers - "Our goal is to have patient notes completed at the end of every day; without those notes, we can't bill for services, but it's also an important aspect of patient care. When working in our EMR from satellite locations, the RDP produced unusual behaviors within Dragon Medical Practice Edition," she says.

Zephyr-TEC's technical support team stepped in and found the right deployment methodology that would allow full functionality of Dragon Medical Practice Edition, regardless of the physician's location or whether RDP was employed. "Zephyr- TEC coordinated all of that for us, and now we're getting the best results we can get from the integration of Dragon Medical Practice Edition and our EMR. Zephyr-TEC has been a true problem solver," says Razzouk. "We're seeing a definite, positive impact on physician satisfaction," Byers continues.


This deployment of Dragon Medical Practice Edition has also eliminated the delays that are inherent in traditional ways of treating medical dictation. That is, "we could previously dictate patient notes and then send those dictations out for transcription. There was always a delay in getting those transcriptions back and populated into the EMR," says Byers. She says that eliminating those delays makes the EMR more complete at time of service, when the information is fresh in the provider's mind. Razzouk concurs and says, "We have also seen a 65% reduction in our costs—even with adding locations over the years—since implementing Dragon Medical Practice Edition throughout our practice."


Razzouk and Byers say that Arrowhead Orthopaedics providers prefer to include more comprehensive narratives of their patient interactions. "Our EMR gave us great templates to work with, which has made medical billing more effective. But from a provider perspective, we needed more information. That's where Dragon Medical Practice Edition came in; we can now include narratives that help establish the proper care and treatment of all our patients, what they need, their complaints, their injuries, and any reasoning and logic behind treatment decisions," says Byers.

The results of those narratives are better patient records, which have positive impacts on both patient care as well as medical billing. "When doctors can put in narrative form their medical decision making and why treatments are recommended, it's much more effective, relevant, and successful," Razzouk concludes.

You can download the pdf from this case study here, or give us a call - we can tell you all about it!




Tech Tools & Tips
Dragon 12.5.1 Update

If Santa is leaving a new computer with Windows 8, Office 2013 or Internet Explorer 11 under your tree, you may need the Dragon 12.5.1 update for your NaturallySpeaking Version 12 software.

Any Dragon NaturallySpeaking Version 12 user should apply the update if experiencing the issues listed below.


  • Inability to run "Learn from specific documents/sent emails" for Office 2013
  • Inability to open a Microsoft Office 2013 application with a voice command
  • Nonresponsiveness during the microphone check in new user creation with Windows 8.1
  • Errors with "Post to Twitter" commands
  • Microphone detection problems with certain wireless headsets
  • Select-and-Say commands failing in WordPerfect X6
  • The update also offers improvements for Internet Explorer 11 and Firefox 22 & 23 integration.

    To download the update, on your DragonBar, choose: Help > Check for Updates

    Follow the online instructions to download and install the update

    NOTE: It's recommended to export your profile for safekeeping before downloading and installing the update.

    On your DragonBar, choose: Profile> Manage User Profiles > (your profiles name) > Advanced > Export


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Rancho Cucamonga (Southern California), Seattle, WA, Las Vegas, NV and Cottonwood (Phoenix), AZ.

Toll Free: 877-493-7497
General Email: Info@zephyr-tec.com
Web: www.zephyr-tec.com

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