Our Training Makes The Difference! June 2013  

In this issue:

Dragon Medical Practice Edition 2 is here!

Zephyr-TEC logoDragon Medical Practice Edition Sale
Announcing the Philips DPM8000 Recorder
Announcing Transcription Made Easier!
Success Story
Tech Tools & Tips
Contact Us




Upcoming Shows:


National Asian Peace Officers Association
July 15-18, 2013
Planet Hollywood, Las Vegas, NV

We'll be in the Nuance booth - come by and find out more about Dragon!


Upcoming Webinars:


Dragon Medical Practice Edition 2 - What's New?
Thursday, June 27th @ 12:15 PM PDT Click to Register
Dragon Medical Practice Edition 2 - What's New?
Thursday, July 11th @ 12:15 PM PDT Click to Register
Walk This Way, Talk This Way: Using Mobile Dictation and Speech Recognition to Boost Productivity
Thursday, August 1st @ 1:15 PM PDT Click to Register
Walk This Way, Talk This Way: Using Mobile Dictation and Speech Recognition to Boost Productivity
Wednesday, August 14th @ 1:15 PM PDT Click to Register


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Dragon Medical Practice Edition 2 is here!
What's New in Version Two?

Zephyr-TEC is happy to announce the release of Dragon Medical Practice Edition 2 - the latest in Medical speech recognition software. This new version offers improvements in both speed and accuracy - the fastest and most accurate Dragon Medical Practice Edition ever.

But don't wait - we've got specials running on Dragon Medical Practice Edition 2 where you can save $100 per license - but only until June 28th. You can see some of the options here - or just buy an upgrade right now.

So What's New?

Dragon Medical Practice Edition delivers significant improvement in out-of-box accuracy compared to previous versions.

When it comes to correcting a word or phrase, Dragon Medical Practice Edition now includes more choices to make it quicker and easier to make a change.

Exclusively in Dragon Medical Practice Edition it is now possible to configure the Dictation Window's appearance when it is set to receive any spoken text, independent of which application is active during dictation. The Dictation Box can be set to be hidden or visible with customizable transparency according to the user's preference allowing to view the recognized text even though another application, like, an EHR or RIS are active at the time.

If you use Dragon Medical Practice Edition on a computer with multi-core processors and more than 4 GB of RAM, Dragon Medical Practice Edition automatically selects the BestMatch V speech model for you when you create your user profile in order to deliver faster performance.

Dragon Medical Practice Edition boosts performance by delivering easier correction and editing options, and giving you more control over your command preferences, letting you get things done faster than ever before.

Dragon Medical Practice Edition's Rich Internet Application feature enhances Dragon Medical Practice Edition's functionality in selected browser-based applications: in these applications it provides Full Text Control as well as commands to access elements found in the main interface of the web page.

  • Dragon Medical Practice Edition now supports Gmail, Hotmail, and Microsoft's Outlook.com mail service.
  • Rich Internet Application (RIA) extensions are available in the following Web browsers:
    • Microsoft Internet Explorer, version 9 or 10, 32-bit only
    • Mozilla Firefox
    • Google Chrome

Dragon Medical Practice Edition includes new natural-sounding Text-To-Speech technology that reads editable text—with fast-forward, rewind and speed and volume control—for easy proofing and multi-tasking.

Dragon Medical Practice Edition adds support for wideband Bluetooth wireless headset microphones, and you can get up and running quickly. When it detects that the USB dongle of a certified wideband microphone is plugged into the PC, Dragon Medical Practice Edition offers "Enhanced Bluetooth" as an audio source type and does not require a script to get started.

Dragon Medical Practice Edition lets you go wireless with an iOS or Android device and the free Dragon Remote Microphone App. Turn your compatible iPhone, iPod touch (4th generation), iPad or Android device into a wireless microphone for use with Dragon Medical Practice Edition over a WiFi network. And it's easier than ever to get started – simply use the camera on your device to scan the barcode that Dragon Medical Practice Edition provides on-screen.

Dragon Medical Practice Edition now supports remote use on a computer running Windows Server 2008 R2 or Windows 7 ultimate. With Microsoft's free Remote Desktop Connection software (formerly called Terminal Services Client), you can use Dragon Medical Practice Edition from a local Windows computer on which Dragon Medical Practice Edition itself is not installed. While Dragon Medical Practice Edition is running on the server, multiple Windows clients can use it simultaneously.

Dragon Medical Practice Edition now supports Office 2013 with the same functionality for the same currently supported applications available in earlier versions of Office. For more information, see the product help. To access the File tab in Office 2013 applications, say the command "Click File Tab". For more information, see the product Help.

Dragon Medical Practice Edition now supports Internet Explorer 10 with the same functionality that was found in Internet Explorer 9. For more information, see the product Help.

In Windows 8, Microsoft introduced major changes for end-users, compared to previous versions, but offers an interface similar to the familiar desktop (minus its Start menu button). Even though Dragon Medical Practice Edition is designed to be used primarily on the Windows desktop, Dragon Medical Practice Edition includes a small toolbar, the Dragon Audio Bar, which lets you use Dragon Medical Practice Edition's microphone button outside the desktop environment. There are some restrictions on using Dragon Medical Practice Edition outside the desktop environment.  

If you have any questions about any of these features, or how this upgrade will work for you, please give us a call:



Dragon Medical Practice Edition 2 Release Specials

Save now - but do it quick!

To celebrate the release of the new Dragon Medical Practice Edition 2, Nuance has offered $100 off any license - full version, upgrade, with PowerMic - they are all now $100 off. But this is a limited time offer - we must receive the order by Friday, June 28, at 4 PM PDT.

Upgrade Now:

Dragon Medical Practice Edition 2 Upgrade from version 1 or Dragon Medical 10 Dragon Medical Practice Edition 2 Upgrade from version 1 or Dragon Medical 10 with new Nuance PowerMic II
Just $499.99 Just $799.99

Buy New Licenses:

Dragon Medical Practice Edition 2 Dragon Medical Practice Edition 2 with Nuance PowerMic II
Just $1499.99 Just $1799.99

Check out all the Dragon Medical Practice Edition 2 Products at our web site - or just give us a call. But remember, these specials end SOON!:



Announcing the Philips DPM8000 Recorder

Reengineered Digital Recorder with a Nod to Analog Lovers

The new DPM8000 Pocket Memo Digital Dictation Recorder from Philips offers advancements in audio quality, ergonomic design and real-world usability.

This recorder was engineered to know you and know how you work. It will sense if you've set it down and set the microphone and battery to standby. It will sense when you pick it up and be ready and waiting for you.

Made of lightweight but durable stainless steel, its thin design and improved slide switch offers improved ergonomics for working over longer periods of time.

When set to "Classic" mode, the DPM8000 will give you the look and feel of that classic cassette tape recorder you've been missing in this digital age.


3-D Mic System for Best Audio Quality
The new 3D microphone technology offers both an omni-directional microphone offering 360 degree sound capture (ideal for meetings and conference recording) and a high quality uni-directional microphone optimized for dictation and speech recognition integration.

SpeechExec Workflow Software
The SpeechExec Pro software organizes the workflow of dictation files and resulting documents between author and transcriptionist as you to monitor the status of your work.  


Classic Mode to Replicate the Beloved Dictation Tape
Many users still love analog devices for their simplicity and user friendliness. A simple option gives the user the look and feel of working with a tape recorder while retaining the advantages of digital technology.

High Resolution Color Display
The large full color display produces sharp images making it easier to see everything at first glance. The clear user interface offers easy, intuitive operation.

Built in Motion Sensor
This new technology senses whether the device is stationary, on a desk or work surface, or in motion, in your hand. The motion sensor switches automatically to standby mode when the device is idle. Once the DPM is picked up again, the microphone is ready to record within seconds.


Ergonomically Correct
The new Philips DPM-8000 boasts an asymmetrical, ergonomically superior design to fit perfectly in your hand. The recorder is slim and lightweight to maximize comfort. The brushed stainless steel body is simply the most durable, attractive finish available to protect your recorder in style.

Wear-Free Slide Switch
The Philips 8000 recorder shows an improvement over current slide switch dictation devices, by improving ergonomics, and using state of the art light sensing technology, instead of mechanical components. This ensures a long life of trouble free use.

Hands Free Recording
Just plug the optional Philips foot switch into the back of the docking station to control record and playback functions with the foot pedal.


Extended Battery Runtime
The high-capacity Li-ion battery can be easily charged through a standard micro USB jack. The integrated light and motion sensors guarantee extended battery light. The smart technology adjusts the brightness of the display and switches automatically to standby mode when the device is idle.

Windows and Mac Compatible
The Philips DPM8000 is compatible with Windows 8/7/Vista (32 and 64 bit), Windows XP (32 bit), and Mac OS X 10.8/10.7

High Data Security
Recordings can be encrypted in real-time using the Advanced Encryption Standard (AES). AES provides a very high degree of security and has been approved in the USA for the most highly classified government information.

Remote Configuration & Maintenance
The Philips SpeechExec Remote Device Manager software allows IT administrators to centrally manage, configure and update dictation hardware.

Integrated Barcode Scanner (DPM 8500)
The integrated barcode scanner enables you to win client or patient data to a recording by simply scanning over a barcode. This ensures reliable assignment of client or patient IDs and speeds up your workflow.  

If you've been waiting for new technology to replace your recorder - it's here. Buy now from our webstore, or give us a call:




Announcing Transcription Made Easier!
Nuance Ambulatory Transcription Services



Yes, that's right! ZTEC is now offering the best in Ambulatory transcription from the innovators at Nuance, the folks who make Dragon Medical. Over the last several years, we've listened to our physicians who have told us they really need a "blended approach" to their clinical documentation.

Dragon Medical is perfect for direct dictation into an EMR or Word but sometimes, when away from the office or just behind in the schedule, it's easier and more time effective to dictate to a digital device, such as an iPhone, Droid or recorder, and have that dictation transcribed by a human.

ZTEC is proud to announce the addition of Nuance Ambulatory Transcription Services to our already strong array of voice productivity products. Just give us a call at 877-493-7497 and maybe you'll start enjoying:

  • The highest transcription accuracy in the industry
  • Guaranteed 24 hour or less TAT
  • The absolute pinnacle of workflow software
  • Discreet Data integration into many EMRs
  • And much more!
  • All included in a low per line rate

How do clinicians tackle increasing clinical documentation volume, accelerate toward Meaningful Use, drive EMR adoption and prepare for future imperatives such as ICD-10 while decreasing costs and improving patient care?

Implement Nuance Ambulatory Transcription Services.

Nuance Ambulatory Transcription Services allow clinicians to outsource a critical business process, reduce costs and improve the quality of clinical documentation, without additional investment in capital or resources. Nuance Transcription Services are designed to help clinicians focus on what is important: patient care.

We deliver a full life cycle transcription solution that consistently delivers cost- effective, on-time, high-quality clinical documentation.

Our team of highly skilled medical transcription professionals, dedicated client care, best-of-breed process management practices and an in-depth understanding of the healthcare environment enables Nuance to offer healthcare providers industry-leading Ambulatory Transcription Solutions.

Partnering with Nuance gives physicians an economical, flexible and customizable transcription option.

Transcription Expertise 

Each year our team of highly skilled medical transcription professionals and proven quality assurance process handle more than 90 million lines of transcription. Our transcriptionists and editors have hands-on transcription expertise with a comprehensive list of medical specialties and are dedicated to delivering the highest quality medical documentation in the industry today.

Nuance teams are always available to provide and scale to the level of support your organization needs – quickly adapting to new medical environments to provide the best transcription support available.

The result is a combination of unparalleled consistency, quality and efficiency that can be measured in faster turnaround times, reduced costs and increased physician productivity.

Transcription – Service Benefits

Nuance's outsourced Ambulatory Transcription Services enable healthcare organizations to increase workflow efficiencies and reduce administrative overhead to significantly reduce transcription costs.

With a 65 true character line, many companies charge by a 55 character line, you'll be maximizing the cost per line while enjoying 99+% accuracy. Your per line rate includes all setup costs, interfaces, customization, integration, training and support.

Use your Smartphone, iPod or a new Philips DPM8000 digital recorder (see our article in this issue) to actually see your patient schedule and demographics, dictate your notes and send it off to human transcription with the press of a "button". Done!

Nuance Transcription is integrated with many leading EMRs and EHRs, allowing for the "push" of discreet data into specific fields directly into the EMR. This can be a huge time savings for your office staff! Let us know what EMR you're using – there's a good chance we'll integrate with it. If not, Nuance will create an interface, all included in your low per line rate!!

With Inquiry, our web-based app that allows you to review and sign your documents from anywhere, you'll be amazed at the time savings.

Inquiry allows you to give your referring doctors access to view their reports too. They see ONLY the reports assigned to them, they can download or print right from Inquiry. They'll love that access!

Nuance has a comprehensive training program and ongoing quality assurance process to ensure that we recruit and maintain a superior US-based transcription team to serve our clients.

Nuance builds strong relationships with customers by providing a dedicated client support team. An account manager acts as your single point-of-contact who understands your clinical, IT and operational needs to ensure your business objectives are met.

Nuance will contractually adhere to client-defined turnaround times, quality metrics and production targets.

Nuance has developed and maintains a rigorous quality assurance (QA) program. Each QA program is customized to incorporate the QA standards of individual clients.

Nuance provides several levels of reports, giving clients access to detailed data for trending, forecasting and ongoing planning.

Give us a call to find out more or see a demonstration:




Success Story
Nuance Ambulatory Transcription Provides Solution for Orthopedic Clinic

"I've never had an endeavor that went as seamlessly, smoothly and perfectly as the transition to Nuance. There isn't a person here who doesn't like it. It's entirely hands-off. It was that way from day one. Our physicians picked up their personal phones and started dictating."

- Charlene Kellerman, Practice Administrator

Orthopaedic & Sports Medicine of Erie is comprised of a team of board-certified and board-eligible orthopaedic surgeons. Over two facilities, the team of 16 physicians serves 200-250 patients per day. It is the largest orthopaedic group in Northwest Pennsylvania.

In 2009, the team of physicians doubled based on the needs of the local community. The three part-time off-site transcriptionists started falling behind. Turnaround time was slow. Despite this, the practice did not want to add staff. Shortly after, the practice administrator proposed moving transcription to a full-service provider.

The practice administrator began the process of exploring transcription providers as well as voice recognition solutions. Although voice recognition was explored, it was eliminated relatively early in the process. The practice leaders did not feel it would be a good fit for the way their physicians prefer to work. The physicians at Orthopaedic & Sports Medicine of Erie do not want to type and edit; they like to walk around the 17,000 square feet of the practice's main facility as they dictate.

The practice administrator met with Nuance's general manager and one of its engineers. The team assured Orthopaedic & Sports Medicine of Erie that they would do whatever was necessary to put a solution in place quickly and customize their services to the practice's needs. The practice administrator liked Nuance's strong transcription background and understanding of workflow. She also appreciated that Nuance had experience with Orthopad and the ability to automatically load information into patients' charts on their new electronic medical records system.

When the practice was ready to make the change, Nuance hosted two meetings with the practice and their subcontracted IT team before flying in for the implementation. The transcription solution launched in less than a week and within four hours, the practice administrator remarked that the change had already proved itself.

By making the switch, the practice has saved 20% annually on transcription services. Working with Nuance has even enhanced the practice's billing system. In the past, EMR notes were not available to Workers' Compensation carriers as quickly as requested. With Nuance, the practice can send out an approved note within 24 hours. The time it takes to collect claims payments for Workers' Compensation and auto insurance have been cut in half.

In addition, the solution gives the practice a much better tracking system for missed or incomplete dictation. Reports are now available online, and the Nuance team tracks and alerts the practice to any discrepancies or inconsistencies. The practice has regained staff time as there is no need to file paper charts or track dictation. The Edmonton Southside Primary Care Network (PCN) is a group of more than 90 family physicians and 39 staff. PCN works with Alberta Health Services and other health care professionals to improve, coordinate, and deliver primary health services for their patients in the family practice environment.

"From a business standpoint, this change has allowed us to increase provider staff without increasing employee staff. The Nuance team continues to come to us with ideas for improving our practice and decreasing our costs. I have do recommend the team at Nuance."

- Charlene Kellerman, Practice Administrator

For more information on Nuance Ambulatory Transcription Services, see our article here or give us a call:




Tech Tools & Tips
Make the Most of Auto Formatting in Dragon Medical Practice Edition

All editions of Dragon NaturallySpeaking have Auto Formatting options controlling how Dragon writes things like phone numbers, dates, dollar amounts and the like. Auto Formatting options are accessed via the Tools menu on the DragonBar.

In Dragon Medical Practice Edition (DMPE), both versions 1 and 2, the Auto Formatting dialog box is greatly expanded allowing medical professionals even more flexibility. In addition to all the "General" Auto Formatting rules found in NaturallySpeaking Premium, Professional and Legal, DMPE allows clinicians a wide variety of capitalization, abbreviation expansion and medical term formatting.

For example, on the Capitalization tab of Auto Formatting, drug names can be:

  • Standard
  • Initial Caps
  • All Caps

Standard formatting (the default setting) will write generic drugs in lower case and non-generic drugs will be initial capped. If the clinician prefers ALL drugs be either initial capped or uppercase, they can choose that option from the drug name capitalization drop list.

In another example, on the Numbers, Units and Dates tab, "Use Roman numerals for diabetes types" can be selected. With this checkbox checked (it is not by default) DMPE will write Roman numerals instead of Arabic numerals for diabetes types, i.e. "type II diabetes" instead of "type 2 diabetes."


Zephyr-TEC has personnel in the San Francisco Bay Area,
Rancho Cucamonga (Southern California), Seattle, WA, Las Vegas, NV and Cottonwood (Phoenix), AZ.

Toll Free: 877-493-7497
General Email: Info@zephyr-tec.com
Web: www.zephyr-tec.com

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